Award Winning Service Hub Onboarding Support
HubSpot Service Hub onboarding is mandatory on Professional and Enterprise plans. You can chose to onboard directly with HubSpot or through a Solutions Partner like Oxygen.
By chosing to onboard with Oxygen you will not only be served by one of the few HubSpot Onboarding Accredited partners in the world, but unlock access to over 10+ years experience as a certified Solutions Partner.
Oxygen ensures your customer service team is fully equipped to harness the power of HubSpot’s tools—enhancing customer interactions, streamlining support processes, and driving measurable improvements in customer satisfaction and loyalty.
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HubSpot Recommended
Oxygen stands out as a premier HubSpot partner in Asia and GCC, consistently delivering the highest quality service in the region. Their extensive experience and numerous awards speak volumes about their expertise. As someone passionate about leveraging technology for growth, I can confidently say that partnering with Oxygen is a strategic move that will drive real results for your business.
Regional Sales Manager, HubSpot
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Core Deliverables
An objectives-based Service Hub Pro onboarding with Oxygen provides a roadmap to prioritise what you need to set up in HubSpot to meet your customer service objectives.
The training we provide during the onboarding will empower you to implement the help desk, customer support ticket pipelines, knowledgebase, NPS surveys and other assets in HubSpot yourself.
- Team kick-off (1 hour)
- Service Hub survey
- Success Plan workshop #1 – review the survey content and develop the success plan (1 hour)
- Success plan template and consulting
- Risk register
- 8x pre-scheduled weekly calls – expert HubSpot training, consulting, troubleshooting, and accountability (30 minutes each)
- Email support
- Dedicated project manager
- Private live chat support on Slack, Teams, WhatsApp or WeCom 1
1Available with our enhanced and premium SLA
Service Hub Implementation
Dedicated HubSpot Experts – a team of accredited and certified strategists, solutions architects, designers, HubSpot developers, and project managers dedicated to your HubSpot implementation.
Solutions Architecture & Documentation – we take the pain out of planning and architecting customer service pipelines, permissions hierarchies, SLAs, surveys and more.
Implementation, Migration & Testing – if it can be done in HubSpot, we can do it for you. From setting up automated customer support workflows to implementing SLAs and surveys, we provide comprehensive implementation solutions that set you up to deliver 5* customer service.
Core Deliverables
An objectives-based Service Hub Pro onboarding with Oxygen provides a roadmap to prioritise what you need to set up in HubSpot to meet your customer service objectives.
The training we provide during the onboarding will empower you to implement custom objects, permissions, help desk, customer support ticket pipelines, knowledgebase, NPS surveys and other assets in HubSpot yourself.
- Team kick-off (2 hours)
- Success Plan workshop #1 – review the survey content and develop the success plan (2 hours)
- Success plan template and consulting
- Risk register
- 12 x pre-scheduled weekly calls – expert HubSpot training, consulting, troubleshooting, and accountability (1 hour each)
- Email support
- Dedicated project manager
- Private live chat support on Slack, Teams, WhatsApp or WeCom 1
1Available with our enhanced and premium SLA
Service Hub Implementation
Looking for more? We bring over six years experience onboarding clients with the HubSpot Service Hub. From configuring complex ticketing systems and automating customer service workflows to integrating your existing support tools with HubSpot, we’ve likely handled a project just like yours.
Dedicated HubSpot Experts – a team of accredited and certified strategists, solutions architects, designers, HubSpot developers, and project managers dedicated to your HubSpot implementation.
Solutions Architecture & Documentation – we take the pain out of planning and architecting customer service pipelines, permissions hierarchies, SLAs, surveys and more.
Implementation, Migration & Testing – if it can be done in HubSpot, we can do it for you. From setting up custom objects and permissions hierarchies, to implementing SLAs and surveys, we provide comprehensive implementation solutions that set you up to deliver 5* customer service.
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Training & Support |
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| Cantonese |
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| Mandarin |
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| Arabic |
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| In-person* |
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| Private chat channel |
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| Dedicated project manager |
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Data & Automation |
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| Data segmentation |
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| Ticket Automation & Prioritisation |
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| Ticket Pipeline Setup |
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| Intake channel setup |
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| GDPR Consulting |
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| User & team permissions |
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| Routing and team management |
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HubSpot Tools |
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| Live Chat |
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| Meeting scheduling |
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| Knowledge base self-service |
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| Support playbook |
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| Help desk |
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Reporting & Analytics |
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| Productivity & ticket reporting |
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| Custom dashboards |
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| Customer Satisfaction (CSAT) & NPS Reports |
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Solutions Architecture & Tech |
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| Custom objects |
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| Custom integrations |
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| Marketplace integrations |
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| Data migration |
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Strategy |
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| Customer Service strategy |
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| Business strategy |
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Breeze AI |
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| Customer agent |
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| Oxygen | HK $13,000 （2 months）USD $1,670（2 months） | HK $28,000（4 months）USD $3,600（4 months） | |
| Hubspot | HK$ 11,670 （2 months）USD $3,000（2 months） | HK $27,220（3 months）USD $3,500（3 months） | |
| Get Started | Get Started | Get Started |
*Please note that the above services are provided as part of our consultation offerings. For additional support or implementation services, please refer to our implementation packages.