What is HubSpot Service Hub?
Customer service is everything, and the HubSpot Service Hub has it all in one place. Customers today expect instant resolutions and tailored, round-the-clock service via numerous channels, but many businesses struggle to keep up with this demand.
Is your tech stack assisting or preventing your customers from achieving their goals?
If your customer support teams are using various or inadequate systems, they may find it difficult to track feedback, manage escalations, or devote time to proactive outreach.
Why HubSpot Service Hub?
By breaking down the walls between marketing, sales, and service into a unified CRM platform that will enable your business to grow through creating memorable customer journeys with high brand affinity and increased retention rates.
When you increase customer retention by just 5%, you have the potential to increase revenue by as much as 95%
Respond to Tickets
Create ticket pipelines that will allow you to prioritise support requests and respond to them in a consistent, timely and suitable manner.
Build your knowledge base
To better service your consumers and promote brand affinity, build a library of help articles so customers can find the information they need with self-service.
Gather customer feedback
Collecting consumer feedback demonstrates that you value their thoughts and include them in the design of your organisation, making them feel more connected to it.